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Frequently Asked Questions - Sales
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General
For support FAQs please go to the "Support" tab and click on FAQs.
Do you provide DNS servers for domains that I host when colocated with you?
Yes, we have fast dedicated DNS servers for your use. At this time the control
panel for DNS setup is passive (we make the changes directly for you).
Although passive, we make changes quickly as your needs dictate.
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Colocation
How many cabinets can I get?
As many as you want.Do you have space available?
Yes, we have immediate availability for your colocation requirements.Can I get custom power, like 208 volts, 20 or 30 amps, single or three phase?
Yes. We can configure custom electrical power to suit your specific
equipment requirements.Are the Fremont colo facilities staffed 24 x 7 x 365?
Yes. You can access your equipment for installations or maintenance
24 hours a day, 7 days a week, 365 days a year.Can I get remote hands service 24 x 7 x 365?
Yes. You can request remote hands service either by phone or by email
24 hours a day, 7 days a week, 365 days a year.Can I get roof access for a satellite or microwave antenna in your facilities?
Yes. Roof access is available at the Fremont data centers.
Basic data regarding major mountain top tower sites visible
from our facilities is available upon request.Can I get cabinets from you and use my own carrier (are you carrier neutral)?
Yes, you can order just cabinets from us if that is all you need.
Yes, you are welcome to use whatever carriers that are within our
facilities, or to arrange for new carriers to come into our facilities.
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Data Centers
How many megawatts can I get?
1 to 10 MW immediately.
Larger requirements available upon request.How many square feet can I get?
Anything from 100 square feet to 100,000 immediately.
Larger requirements available upon request.Is there a limit on power density?
No, we don't limit you! Power distribution is built to your spec.Is there a limit on cooling per square foot?
No, we don't limit you! Cooling is built to your spec.I want N+1, 1+1, or 1+1+1 configuration for electrical distribution and cooling!
We will build whatever you want.Can I get a cage?
Yes.Can I bring my own cabinets?
Yes.Can you provide cabinets for me?
Yes.Are there fiber providers already in your buildings?
Yes.Can I get dark fiber?
Yes.
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Bandwidth - At DataCenter and Off Site
What speed connections do you provide colocation customers?
We provide connections metered or unmetered only caped by speed ranging
from 10 Mbps to Gigabit Ethernet or Gige (1000 Mbps, which equals 1 Gbps)
or 10GE (10 Gbps). If you need a larger pipe, we bond 10GE ports together
to create a Nx10 Gbps logical pipe.Is a direct PoP from my cabinet to my place of business possible?
Yes. We can provide PoP via 35 locations world wide and growing fast.What locations can I get transport between?
Any core router locations in North America, Europe, or Asia.
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Domain Registraion
How do I register or transfer my own Domain to WeHostMacs?
We will register your domain name or transfer your domain for you. The
reason we do it for you is that we have multiple web and DNS servers that
we may use for your domain. Until your account is setup, we won't know
which server to point your registered URL to.
When you sign-up for service with WeHostMacs, we make sure that your
domain registration or transfer goes smoothly.
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SEO Services
What SEO services do you provide?
We provide the following services.
Page Rank - Where does your site rank over the last week, month or year.
Link Assist - We can help you get back links to your site to raise
your Google PR.
SEO Spy - Spy on your competition and learn the secrets of their rank on
Google, Yahoo etc.
Web Site Audit - Find out how and were to add content or change content to
make your site more visible.
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